Q: What is the best way to test my existing conversion action setups

The best way to check that a conversion action is working/set up: Login to Google Tag Manager (GTM) (https://tagmanager.google.com/?authuser=1#/home) and go to your account and enable the Preview Mode If you refresh (or access a webpage) after you've enabled the Preview Mode, on the bottom (or on the right side) of the webpage you'll be able to see GTM data (tags which fired and which didn't) Complete the contact form and you'll be redirected to the Thank You (TY) page. On the TY page, verify if the Google Ads Conversion tracking tag fired, If it did, everything is ok. Testing The Landing Page Used In The Ad - If you want to test the landing page URL, it’s best to Google the brand name and click on the ad. Yes, this will spend money (although the CPC for the branded campaigns is always super low), but it’s necessary because of parallel tracking. Parallel tracking is complex, but it has to do with the fact that there’s the actual URL and then there’s the version of the URL with UTM parameters added to it (if you set those up). Sometimes, the UTM “tracking template” version of the URL can work without the actual URL working...which is dangerous, because it might give you a false positive if you just click on an ad from inside the account.

Question 1

Is it possible to run an e-commerce campaign but built as lead generation?

Accepted Answer

It doesn’t always make sense to setup e-commerce tracking in Google Ads.

Instead, we can just assign a static conversion value for the order form submission (average order price) and use that for tracking ROAS.

Question 2

When is the best time to run Facebook Ads?

Accepted Answer

Start with a Remarketing campaign only for this first month until the pixel has picked up enough matched users and conversion data in the performance history. As a side note for e-commerce you can do Dynamic Product Remarketing which pulls products from the feed much like a Google Shopping campaign.

Keep in mind that Remarketing campaigns will not be able to spend much ad budget because the audience is made up of a percentage of people that visit your site (Facebook isn't able to match 100% of site visitors back to Facebook users). Start off with $5-$10/day for this campaign and adjust from there based on the frequency of the ads being displayed.

Once you have a good audience size and historical data then you can create a lookalike audience form your existing converters and show proactive ads to that cold list in order to build awareness.

People tend to view FB ads and then convert without clicking in FB. This can happen with Google to but it is more common with FB so it's hard to directly attribute sales and judge the performance of FB campiagns. Some of the people who convert on FB might be the sample people who are converting from an ad on another platofrm like Google. Without an attributuion tracking model it is impossible to know the exact path of conversion.

Question 3

How do I set up UTM Tracking?

Accepted Answer

This means you want to manually store data in your CRM platform which tells you where the contact record originated from.

In order to do this, you will have to set up hidden fields on your landing page, and you will select which words (aka parameters) to store (i.e. “source=google” and “campaign=branded”).

Once you determine those parameters, you (or your vendor) will enter into the appropriate campaigns or ad groups.

You can double check that the UTM settings are set up correctly by clicking on "ADS & EXTENSIONS", then click and "EDIT" on an ad and then click “TEST.”

Intro to UTM parameters training here:

Keep in mind: These UTM parameters aren't quite as good as Google at tracking folks with accuracy. It's simply a piece of text that's temporarily stored in the person' browser cache when they visit the site. If they come back to the site again with new parameters sent, then the browser's cache will be overwritten with the new parameters. If they come back to the site on a different device to convert, then the browser won't push the parameters into Shopify. If they delete their cache & cookies between their first site visit and the site visit that they convert on, then Shopify also wouldn't be able to include the parameters with the sale.

Google, on the other hand, is much better at tracking folks across devices and through any accidental cache deletions or overwritings. Google has people logged in on their phones, etc. etc.

But the UTM parameters should be close enough to accurate to get a quick gauge on what percentage of traffic is coming from where! You can also compare this data with your Google Analytics account in the Source/Medium section.

Question 4

What are conversion action triggers?

Accepted Answer

Conversion Actions - To be able to track a conversion, we would need a "trigger" for that conversion action.

A trigger can be one of the following:

A thank you page that only loads after a successful submission/optin.
A code that runs after a successful submission/optin.
A unique event that is only executed upon a successful submission/optin. For example, CTM sends a "Calls" event once a phone number is dialed.

Question 5

How do I grow/scale quickly?

Accepted Answer

Trying to Scale/Grow Quickly - Training Video Here

Sometimes the ROAS will plateau, so you need to take a risk and apply more budget into the smart shopping campaign, turning off the “Target Roas goal” (this is an optional goal that lives inside the bidding strategy of “Maximize conversion value” inside of Smart Shopping Campaigns) temporarily in order to see if we can force the algorithm to “tap into” new audiences.

Question 6

What is the best way to test my existing conversion action setups

Accepted Answer

The best way to check that a conversion action is working/set up:

Login to Google Tag Manager (GTM) (https://tagmanager.google.com/?authuser=1#/home) and go to your account and enable the Preview Mode
If you refresh (or access a webpage) after you've enabled the Preview Mode, on the bottom (or on the right side) of the webpage you'll be able to see GTM data (tags which fired and which didn't)
Complete the contact form and you'll be redirected to the Thank You (TY) page.
On the TY page, verify if the Google Ads Conversion tracking tag fired, If it did, everything is ok.

Testing The Landing Page Used In The Ad - If you want to test the landing page URL, it’s best to Google the brand name and click on the ad. Yes, this will spend money (although the CPC for the branded campaigns is always super low), but it’s necessary because of parallel tracking. Parallel tracking is complex, but it has to do with the fact that there’s the actual URL and then there’s the version of the URL with UTM parameters added to it (if you set those up). Sometimes, the UTM “tracking template” version of the URL can work without the actual URL working...which is dangerous, because it might give you a false positive if you just click on an ad from inside the account.

Question 7

What if I have a small budget of $500 monthly?

Accepted Answer

Accounts with small budgets (~$500) can be extremely difficult to optimize because there’s often not enough data to recognize patterns.

For example, if a keyword got 1 click last month and 1 click this month, should we increase the bid for that keyword? Well, 1 click is not enough information to make an educated guess.

In this case you may need to manually edit the budget twice per month because you want to spend the majority of it in a short amount of days and then pull back.

Do not turn on monthly budget because then it will spend that money evenly throughout the month, which isn’t ideal.

Question 8

How do I use landing pages?

Accepted Answer

It used to be standard practice to create a designated landing page that would “squeeze” people into a sale because it focuses on one product, there’s no menu, no distractions, no alternate buttons, etc.

This is not recommended because on average people view 2.8 pages before converting.

So, this means a new visitor who lands on the website’s product page, might also view other products or view the homepage or the contact us page before going back to their original landing page to purchase/convert.

Question 9

What does "Proven ROAS" mean?

Accepted Answer

A campaign that has proven ROAS means that it’s ROAS is or was at whatever number you need it to be at in order to make a profit.

For example, a 100% ROAS means you spend $1 on ads and get $1 back.

This is never a large enough number because the business will undoubtedly have other expenses beyond just ad spend, so this campaign has not proven it’s ROAS.

400% ROAS is a general rule of thumb for the minimum number you should be aiming for if the business doesn’t know it’s exact costs & you therefore can’t calculate an exact ROAS metric.

This is because 400% lets you break even if the business has a 25% profit margin. You get to make at least 4x your money back to break even. If you want to cover an agency fee, then they’ll have to get to 450% ish.

Find current ROAS: All conversion value / cost

Find minimum, break-even ROAS: If 60% profit margin, figure out how many times 60% goes into 100% (60/100 = 1.7). Then, add two zeros to turn that into a percent and you get 160% break-even ROAS.

***Pro tip: If you are an e-commerce company, set up a custom column in Google Ads to display ROAS in a % format (fyi, if you don’t set this column up, you can look at “conversion value/cost” column which gives you the same ROAS number but in decimal format).

Question 10

What impact does running PPC ads have on my brand?

Accepted Answer

Brand Recognition is a by-product of running advertising - Companies that run PPC ads consistently receive more organic, more post ad click calls, & more direct traffic as a result. In fact, Google even takes some data from PPC ads and factors it into Organic rankings (like time spent on page, click through rates, etc.) This is anecdotal, but there is always a correlation when you look at the amount of money spent on ads and compare that with organic traffic to the site. Take this into consideration when you are calculating the impact running PPC ads has on your business.