Question 1

I Googled a keyphrase for my campaign but I don’t see my ad—why?

Accepted Answer

A: Ultimately, the answer depends on your unique campaign—but there could be a few potential reasons for this:

You are in a competitive industry and/or have a limited budget:

You can bid to be at the top of the page (in which case you may spend your entire budget on one click per day)
You can opt for more selective bidding, resulting in more leads

Setting a lower budget allows only the right people to find you, instead of paying a lot of money to claw to the top of the page.

You have other keyphrases that have proven to convert

Low search volume

Where did you Google from (physically)?

From here, you have a couple options to get to the bottom of why you aren’t seeing your ads:

Check out the “Ad Preview Diagnosis” tool in Google Ads. If an ad isn’t showing, this should tell you why—or, it may tell you that your ad is, in fact, showing up in Google search results, but you just haven’t seen it yet.
Still feeling uneasy? Just reach out. We can give you the reason why you aren’t seeing your ad; but chances are, there is a strategy behind it—and we’re happy to go over it with you.

Question 2

Is it possible to run an e-commerce campaign but built as lead generation?

Accepted Answer

It doesn’t always make sense to setup e-commerce tracking in Google Ads.

Instead, we can just assign a static conversion value for the order form submission (average order price) and use that for tracking ROAS.

Question 3

Is my branded campaign stealing all my traffic from organic search?

Accepted Answer

In some instances, yes.

If you have a good organic ranking and good organic traffic, branded campaigns can steal your organic traffic. The way to subvert this is to bid very low ($0.05 per click) so it's not costly.

**But, the pros far outweigh the cons: **

First, running a branded campaign protects your brands from competitors.

The first four spots on the Google search engine results page are all Google Ads listings. So, competitors who bid on your name can show as the first listing.

And because the highest you can rank organically is #5 on the page, all your organic traffic in this case would end up seeing your competitors first.

Let’s keep in mind that the #1 spot on Google has an average 20% click-through rate. So, competitors who bid on your name can be detrimental to your brand.

Suffice to say, you should always want to be #1 on Google for your brand name.

Next, running a branded campaign gives us the ability to see what keyword a user searched to get to your site (before leaving and coming back to search your brand name next).

This allows us to bid efficiently on keywords that introduce your brand to the masses, and also brings them back to the site to convert.

Question 4

Is my website ready for PPC ads?

Accepted Answer

In order to satisfy Google, there are a few of their policies that we must abide by as advertisers in order to gain the full scope of the platform's capabilities.

Google's primary goal is to keep its users happy, and Google has a plethora of people wanting to advertise to Google's users. In other words, Google gets to pick and choose which ads they present to their audience.

The bad news is that we have to compete against those other ads. The good news is that Google doesn't discriminate as long as you follow their guidelines and rules.

Individual "Thank You" page For All Forms

Essentially, this means that after a user has completed a desired action on your website (e.g. a purchase has been completed, or someone filled out a form) a "Thank You" page needs to be displayed.

Mobile Responsive

This is a big one. Have you ever visited a website on your mobile phone? We're positive you have. Have you ever visited a site on your mobile phone, only to have the end result be some "zoomed-in" portion of the main website?

Pretty annoying, right?

Google actually pays attention to these kinds of things, and classifies these seemingly minor things as "user experience".

Basically, the better the user experience is on your website, the higher your quality score for your advertisements. This, in turn, leads to happier users and better ad ranking for your advertisements (which oftentimes means more sales).

Site Speed

This is another factor that Google looks at heavily. According to a study done by the website Hubspot, if your website makes you an average of $100,000 a day, a 1-second decrease in page load time can increase your sales by about $7,000.

It seems like such an insignificant detail, but in the hustle and bustle of today's environment, people want things and they want them now.

Moreover, if your site takes too long to load, you run the risk of people bouncing off of your site. That means that they click on your advertisement (you pay for that click) and then they leave the website before it fully loads, before you have a chance to sell them your offer, all because it took just a little too long for the site to load for them.

Again a minor detail, but it has huge consequences.

Privacy Policy

A privacy policy is a requirement that indicates to your website's visitors how their personal information will be stored in your system. Things like website cookies, email addresses, credit card information all fall under this category.

Don't worry, you don't need to pay a lawyer the big bucks to write you one of these. You just need to explain to the website visitor, in a transparent way, where their information is being stored (if at all) and what is being done with that information.

Have A Physical Address On Your Site

This is something that Google looks for to see that you are a legitimate business and not some scammer who's claiming they're in California but really on the other side of the planet.

The benefit of this is that it satisfies Google, but it also makes your website visitors feel more at ease when they are considering purchasing your products/services. It instills trust in your website visitors, and often times more trust equals higher conversions and more sales.

Your Phone Number On Your Site Should Be Coded Text

This is a bit of a more technical detail. Google is very smart, but sometimes it needs some help. Having a phone number on your website is another thing that you can do to instill more trust in your website visitors, and possibly boost conversions.

However, from a technical standpoint, Google can't recognize that phone number if it's in an image and not coded onto the page.

If you have a web developer, they should be very familiar with the difference.

Have An Email Address Listed On The Site

Just like having a phone number and physical location, Google wants you to have a way for website visitors to reach you by email.

Again, just like a phone number, this needs to be coded into the webpage and not an image so that Google can read it.

eCommerce Websites

These next two points are specifically for eCommerce websites that sell physical items.

Have A Published Return Policy

A return policy is standard practice for physical stores, and it should be no different for online stores.

Just like the privacy policy, you don't need a lawyer to create this for you (although, by all means, if you feel more comfortable having a lawyer write it for you, have a lawyer write one for you).

A return policy can be very simple. It just tells the user what to expect should they want to return their item or get a refund. Questions that could be answered include: How long do I have to return my item? What's your policy if my item arrives broken?

Have A Published Shipping Policy

People want to know how long it's going to take for their item to arrive from the moment that the order is placed.

It's always a good idea to set expectation ahead of time. So be sure to tell your website visitors in your Shipping Policy how long it takes to process an order, and what kind of shipping speeds your business offers.

That was a lot! Don't worry though...

These are all seemingly minor things, but the devil is in the details. Not only are you satisfying Google's guidelines by having these things in place, but you are also boosting trust with your website visitors.

Higher trust with your visitors means higher conversions, which means higher sales.

Question 5

Is there any spillover from paid ads to organic search ranking?

Accepted Answer

On average, you will see about a 10 rank jump in organic search rank after you start running paid ads. Part of this is because Google counts all traffic to the website as “traffic.” Which means anyone who clicks on an ad gets points towards traffic. In Google Search Console (in the “Performance on Search Results” report) you can see organic search performance for the site. Compare the last 3 months with the previous 3 months to see the difference in average position, average CTR, total clicks, and total impressions.

Question 6

Last Steps Before We Launch Your PPC Campaign

Accepted Answer

After a campaign has been built, but before it launches, we like to schedule a time with you to review the campaign before it goes live. This is to ensure that your initials goals are being strategically implemented, and allows everyone who's a part of the process to voice any concerns.

Below you'll find a list of topics and items that we will be reviewing during our discussion. Once we have reviewed the campaign with you, made any changes needed and have received your full approval, the campaign will go live!

Ad Budget

While we're confident in our abilities to successfully deliver and manage PPC campaigns, but it never hurts to double check things, especially the budget.

Campaign Schedule

The campaign schedule is the time of day and days of the week that the campaign will run its advertisements.

This is important because you may want to receive traffic to your website during the night, but also want to have traffic, plus phone calls during the day.

Geography

It's important to make sure that we have the proper geographical settings in place prior to launch.

If you are a business that is running advertisements to people who live within a 25-mile radius of your physical location, it would be inappropriate to have your ads set to run outside of your targeted market area.

Structure

The structure of your campaign is essentially another way to refer to the overarching goal of the campaign.

For instance, someone who is running a campaign to maximize conversions defined by email signups will have a different campaign structure than someone who just wants drive clicks and traffic to their website.

Ad Copy

This is a crucial step because the ad copy is going to be the first experience a potential customer has with your business.

It's important that we have proper ad copy in place that is relevant to what you are offering on the other end of your advertisement. We also want to make sure that the ads are relevant to the keywords that they are attached to.

Relevant ad copy is something that shouldn't be overlooked because the higher the relevancy is to people searching on Google, the higher your ad's quality score.

A higher quality score can help in the bidding process to lower your Cost Per Click, increase your ad rank, and increase overall campaign performance.

Negative Keyword List

There is nothing negative about negative keywords. In fact, compiling a list of negative keywords is a great thing!

Negative keywords increase campaign performance because they eliminate a lot of bad traffic and irrelevant clicks.

For instance, say that you run a business that sells luxury jewelry. The last thing you would want is for people clicking on your ads who search for "cheap jewelry".

The person who is searching for "cheap jewelry" isn't likely to buy luxury jewelry, and if they click on your advertisement you get charged for that irrelevant click.

The great thing about negative keywords is that if we add "cheap" as a negative keyword, your ad will never show for people who use the word "cheap" in their search.

This, in turn, saves you money on the campaign that can be used for more relevant clicks.

Ad Groups

Ad groups contain a collection of advertisements and keywords that are relevant to the overall goal of the campaign.

For instance, if your company offers a wide variety of services, each ad group should reflect that service. This offers much more in the way of scalability and control when wanting to expand your marketing around those specific services.

Keywords

A keyword is essentially a word or phrase that people search for in Google.

Keywords are the beating heart of each campaign. If the keywords don't match with the products/services you're advertising, it can cause problems.

We also focus on keywords and keyphrases that generate the type of conversion you want. By adding keywords and key phrases to your campaign such as “buy”, “for sale”, “near me”, etc., we can generate a conversion much more frequently.

Bidding Strategy

There are a few types of bidding strategies that you can use in an AdWords campaign. Depending on your business goals, some bidding strategies will be better suited for you than others.

For instance, if your business is trying to maximize the number of clicks to the website, a "Maximize Clicks" bidding strategy might be best. If your business is trying to capture conversions at a specific cost, then "Target CPA" bids might be best in that scenario.

It's also important to keep in mind that as your campaigns evolve, the bidding strategy used will likely evolve along with it.

In Summary...

If for any reason we have left one of your questions unanswered, you can always request another campaign walk through!

Question 7

Providing Solutions 8 with access to your Google My Business (GMB) account

Accepted Answer

Sign in here: https://www.google.com/business/
Choose the account you would like us to have access to
Choose "Users" on the left hand side
Select the "Invite new users" icon
Enter the email address you have been provided by your customer manager
Choose the role: "Manager"
Select "Invite"

Question 8

Should I Always Listen to Google’s Suggestions?

Accepted Answer

Google’s suggestions don’t take the entire picture into account.
They are usually focused on making more money for Google, and focused on hitting the high-level bid strategy’s target (which it perceives as the campaign’s main goal) at all costs.
There can be consequences to overstretching in one area in order to hit the bid strategy target.
Here is a video explaining a campaign’s “Limited by Bid” message & suggestion. The video explains why it’s best to ignore it in this case.

Question 9

Should I be running video ads and what can I expect?

Accepted Answer

If you want to remind recent website visitors about your offer, running video ads will help. Some videos show on YouTube while others show on the Display network (meaning, your videos can appear on other sites.)

When budget is limited, video ads are best used with Remarketed Audiences––those who have already gone to your site and completed a conversion. People who watch your video aren’t necessarily searching for a solution at that moment. So, using video ads to remind the right audience (remarketed) about your offer can help increase their desire to buy.

Later as the budget grows, adding in some video ads to Outbound Audiences can be a good idea. Especially with impulse-buy products or products/services that don't have a pre-existing market of users who are already looking for it.

What should my videos be like?

This varies wildly depending on the industry, the product/service, the target market, the business branding, etc.

Here are a few ideas to choose from. Our recommendation is to make as many as possible because it's tough to know what will be the most effective until you test it with your audience:

Customer/client testimonial videos
"How to" style videos that address common hesitations or questions prospects have
Business owner "mission statement" videos where the company founder introduces themselves & their "why"
Professional commercial-style videos showcasing a product/service or a category of products/services
Affiliate amateur-style videos where a partner figure recommends the product/service

Here is our helpful 1-minute script template that could come in handy if you plan on making a video soon.

Here is a succinct article that Google created to offer tips and guidance on video ads.

Here are 5 video ad sequence ideas to provide ideas for different video ads:

Tease, Amplify, Echo (3 videos).
The Direct Shot (3 or more 6-second videos).
The Mini Series.
The Follow Up (2 videos).
The Lead-In (2 videos).

Pro Tips:

Since videos are often skippable, it’s critical that you mention your brand or company name and your offer within the first 6 seconds.
For a bigger impact (but not mandatory) show your company logo within those first 6 seconds, and place it anywhere except the bottom right.
Start with a question or shocking statement in the first 10 seconds.
Tell the viewer "what's in it for them" (make them the hero of the story).
Video length and aspect ratio aren't important.
Don't mention time-specific details. Keep the content evergreen, because Google has to re-optimize every time the video is replaced.
Make a handful of videos & let Google rotate between them to find the winner. Don't limit yourself to one video.
Google will create sequences from your videos automatically (i.e. it will show video A to a user and then video B to the same user if it finds that to be the order that gets the highest engagement)

How long should my videos be?

The most important thing is the first 5 seconds because most video ads are skip-able after that. Make sure to include a value statement in the first 5 seconds. As for the final length of the video, it doesn't matter too much!

Where should I host my videos?

Videos will need to be hosted on your YouTube channel.

How will video ads impact my conversions?

Videos are often not clicked on directly. Instead, leads will watch the ad a few times then search the brand on Google afterwards.

This makes conversion hard to track directly, but you should see a rise in the conversion rate of your Branded Campaign and View-Through Conversions report.

How do I keep my audience engaged?

It’s important to remember that if your video ad is not engaging right off the bat, you’ll lose a big percentage of your audience immediately. So if you want to build effective video ads, you need to grab your audience’s attention with a great hook.

4 Tips to getting your audience hooked and engaged:

1. Start from the climax. Drop your viewers in the middle of the action––the most exciting, dramatic, or interesting scene in the plot. When you start at the peak of the climax, you successfully catch their attention.

2. Make sure that the story is relevant to your audience–and specifically made for your avatar. Address your viewers’ wants and needs and make them feel like the story is about them.

3. Use imagery and language (e.g. script) that your viewers aren’t expecting. This helps in disrupting behavioral patterns, beliefs, and any preconceived notions about your story or offer.

4. Keep your viewers guessing. Add some element of surprise to keep the anticipation going. Only reveal enough information that will make your audience curious to find out more.

Question 10

Should I run LinkedIn ads?

Accepted Answer

The Social Media Examiner says proactive LinkedIn Ads (to cold leads) are only a good fit for:

High LTV ($15k+) B2B
White collar recruiting
Higher education recruiting

With remarketing it is a whole different story, since remarketing is essentially the same as adding one more place/platform/channel to display the exact same ad that we are already running with Google remarketing (Google has a very wide reach with lots of places/platforms/channels, but they can't deliver ads on platforms they do not own/not in their ecosystem like LinkedIn or FB or Reddit).