Question 1

What are conversion action triggers?

Accepted Answer

Conversion Actions - To be able to track a conversion, we would need a "trigger" for that conversion action.

A trigger can be one of the following:

A thank you page that only loads after a successful submission/optin.
A code that runs after a successful submission/optin.
A unique event that is only executed upon a successful submission/optin. For example, CTM sends a "Calls" event once a phone number is dialed.

Question 2

When is the best time to run Facebook Ads?

Accepted Answer

Start with a Remarketing campaign only for this first month until the pixel has picked up enough matched users and conversion data in the performance history. As a side note for e-commerce you can do Dynamic Product Remarketing which pulls products from the feed much like a Google Shopping campaign.

Keep in mind that Remarketing campaigns will not be able to spend much ad budget because the audience is made up of a percentage of people that visit your site (Facebook isn't able to match 100% of site visitors back to Facebook users). Start off with $5-$10/day for this campaign and adjust from there based on the frequency of the ads being displayed.

Once you have a good audience size and historical data then you can create a lookalike audience form your existing converters and show proactive ads to that cold list in order to build awareness.

People tend to view FB ads and then convert without clicking in FB. This can happen with Google to but it is more common with FB so it's hard to directly attribute sales and judge the performance of FB campiagns. Some of the people who convert on FB might be the sample people who are converting from an ad on another platofrm like Google. Without an attributuion tracking model it is impossible to know the exact path of conversion.

Question 3

What if I have a small budget of $500 monthly?

Accepted Answer

Accounts with small budgets (~$500) can be extremely difficult to optimize because there’s often not enough data to recognize patterns.

For example, if a keyword got 1 click last month and 1 click this month, should we increase the bid for that keyword? Well, 1 click is not enough information to make an educated guess.

In this case you may need to manually edit the budget twice per month because you want to spend the majority of it in a short amount of days and then pull back.

Do not turn on monthly budget because then it will spend that money evenly throughout the month, which isn’t ideal.

Question 4

What are some high-level recommended campaign bidding strategies?

Accepted Answer

Bid Strategies

Step 1:Non-Shopping Campaigns: Start with manual CPC with eCPC enabled (because eCPC is the option that uses a bit of Google’s automation, but is mostly manual). This is nice because you can control the bids, but it’s not very scalable because it’s high maintenance, and because a machine will do it better than a human ever could. After you have around 100 conversions with high frequency (like a sale every other day, for example), at this point we’ve given the algorithm enough data for it to pick up where we left off and make it better. Now you can switch from eCPC to a smart bidding strategy like Target CPC. It leverages the data that you’ve already provided.

Shopping Campaignss: Start with a regular Shopping campaign before switching to a Smart Shopping campaign, because regular Shopping campaigns are inbound (meaning people are searching for the product when the ad appears) whereas Smart Shopping is outbound (meaning Google will try to show it to the type of people who might be interested), so the Smart algorithm can’t do outbound well, and therefore will never prove ROAS, without plenty of data. So, start with Shopping campaign using Manual CPC (usually w/enhanced enabled unless you have super low profit margin and you're trying to prove concept)

After 35 - 45 days of gathering consistent conversion data (aka converting at a normal cadence with a reliable pattern), then pause all shopping campaigns & replace it with a new Smart Shopping campaign using Maximize Conversions (which is the only bidding option). After 35 - 45 more days if the campaign isn’t hitting an acceptable ROAS, you can turn on the optional ROAS goal within the Maximize Conversions bidding strategy.

You don’t want to start off with a ROAS goal because it won’t get any conversions because it doesn’t have enough outbound data yet. Once you've given it that data, turning on the ROAS goal will restrict it to only spend when it thinks it can hit that goal, so spend starts to decrease, the campaign gets less activity, you get less clicks per day, but you should get a higher quality click and conversions that are making your ROAS.

One additional strategy is to spend more $/budget to force Smart Shopping campaigns to go find new markets by removing the Target ROAS goal.

Step 2:

Step 3: Now that your ROAS is high, you can begin to give it more daily ad spend to see if you can increase the amount of conversions. So now, instead of spending $100/day and getting $300, you can try spending $500/day and getting $1500. Just make sure the ROAS doesn’t dip.

Display Pay Per Conversion - This is a new type of campaign/bid strategy in which you only pay for a conversion, and it’s only when the conversion doesn’t go above what you said you would pay. Begin with a super high CPA and then decrease it slowly. The idea is to get the CPA as low as possible (at which point you'll just turn off any regular Proactive Display campaign and just use this one). These types of campaigns can get lots of fake conversions generated by bots. Captcha prevents the bots from submitting forms and wasting ad spend.

Question 5

Why can't we just turn on tROAS & leave it on?

Accepted Answer

Every time we apply tROAS, it stops the algorithm’s learning process and prevents us from infusing more spend into the campaign. While the tROAS setting is applied, the algorithm "muscle" atrophies.

Often times, over-pacing to force the algorithm to learn and grow, and then pulling back on the spend to allow the ROAS to shoot up, is better than simply applying a tROAS goal - it’s like telling the algorithm to “only use the knowledge you already have to try to spend the budget and hit the goal.”

Doing this causes problems because the knowledge it has doesn't update with the ever-shifting market of new users, which causes the algorithm to not be able to spend the full budget, and ultimately causes us to fall behind on spend, and lose valuable time in the learning process.

We only apply it for short periods of time, and we have to sync it up during a portion of the month when we want to push the algorithm in that particular direction (high return), but it's not a long-term solution to achieve high performance.

Question 6

What do you recommend for a new product launch?

Accepted Answer

If you are launching a new product, there are a few things we can do to get it out into the ad ecosystem.

First of all, if you add the product to your eCommerce store, then it will automatically be added to the Smart Shopping campaign through the product feed after a few days. However, depending on how large your store is, it could take the algorithm quite some time to give the new product ad spend and gather conversion data on it. If you want to speed that process up, we can give the product it's own campaign(s) to force the account to devote ad spend to it more quickly.

We can give it it's own budget and run the following campaigns:

Shopping (eventually the product will be switched over to the main Smart Shopping campaign once we are done with the "push")
GSP and Display - These work especially well with remarketing audiences of recent website visitors
YouTube - Do you have a video to promote the product? If so, we can try YouTube shopping to get eyes on it.
Search - Temporarily running a search campaign on a new product can help the ad account gather conversion data more quickly because it allows the algorithm to see what the ideal, target customer looks like.

Question 7

Why is the conversion rate higher when leads come from paid ads vs. organic?

Accepted Answer

The paid campaigns are always going to bring in higher quality website traffic than organic search results because:

Ads have headlines and descriptions - vast amounts of them - that have been optimized for click-through-rate by us and by the algorithms.
Organic searchers aren't always going to be sent the correct page. When someone does a search on Google and finds your website in the results, they might not get to the landing page/homepage. They might end up on a blog post, etc. In fact, you can see what percentage of the website visitors enter your site from the landing page/homepage by going into analytics.google.com, clicking on Aquisition, then Search Console, then Landing Pages on the menu on the left.
You're also getting a higher percentage of people who are motivated to buy. Many people are looking for information and will end up on an article on your site. The people who do click on an ad are looking to explore your brand/product/service from the perspective of someone who is considering pulling out their wallet.

Conversion rates from paid ads tend to be 6 times higher than conversion rates from organic searches.

Question 8

I Googled a keyphrase for my campaign but I don’t see my ad—why?

Accepted Answer

A: Ultimately, the answer depends on your unique campaign—but there could be a few potential reasons for this:

You are in a competitive industry and/or have a limited budget:

You can bid to be at the top of the page (in which case you may spend your entire budget on one click per day)
You can opt for more selective bidding, resulting in more leads

Setting a lower budget allows only the right people to find you, instead of paying a lot of money to claw to the top of the page.

You have other keyphrases that have proven to convert

Low search volume

Where did you Google from (physically)?

From here, you have a couple options to get to the bottom of why you aren’t seeing your ads:

Check out the “Ad Preview Diagnosis” tool in Google Ads. If an ad isn’t showing, this should tell you why—or, it may tell you that your ad is, in fact, showing up in Google search results, but you just haven’t seen it yet.
Still feeling uneasy? Just reach out. We can give you the reason why you aren’t seeing your ad; but chances are, there is a strategy behind it—and we’re happy to go over it with you.

Question 9

Should I run LinkedIn ads?

Accepted Answer

The Social Media Examiner says proactive LinkedIn Ads (to cold leads) are only a good fit for:

High LTV ($15k+) B2B
White collar recruiting
Higher education recruiting

With remarketing it is a whole different story, since remarketing is essentially the same as adding one more place/platform/channel to display the exact same ad that we are already running with Google remarketing (Google has a very wide reach with lots of places/platforms/channels, but they can't deliver ads on platforms they do not own/not in their ecosystem like LinkedIn or FB or Reddit).

Question 10

Should I use search with my e-commerce business?

Accepted Answer

Shopping campaigns are way more effective than Search campaigns when you’re targeting a wide audience. This is because search campaigns require search terms to run whereas shopping campaigns use Google’s 70 million signals to determine whether to show the product to someone. The former is inbound and the latter is outbound.

However, always build both Search and Shopping campaigns for your eComm companies, because:

Shopping Ads and Text Ads (from Search) have different formats and they do appear in different placements/properties throughout Google network
Being different, there are instances when both shopping and text ads can appear at the same time. This increased exposure is beneficial.
In most cases, shopping ads do perform better but this is no guarantee so you also need to, at least, test search ads.
There are accounts where the reach for the shopping ads is not sufficient to spend the monthly budget. Thus, you need to supplement shopping with search.
Aside the above reasons, presenting a setup with search and shopping ads (and explaining the differences and the performance projections for each ad format) is better than the alternative (not having Search ads and wondering "why not").