Question 1

Can I show my product ratings in my ads?

Accepted Answer

Yes, you can. However, we don't have a process to check for product ratings on our accounts with shopping campaigns. And here’s why:

We haven't seen a measurable performance boost by adding product ratings to the ads.
We don't recommend showing the ratings unless the average review capture is high.
The 3rd party review aggregator apps are expensive (popular ones like Trustpilot & ShopperApproved charge about $200/month.) We believe that money is often better spent on ad spend pulling in sales.
Google doesn't show the reviews if they are less than 30 per month (they don’t mention this in their help articles.) So most clients get frustrated when they pay for an expensive app that doesn’t even show reviews for that month.

Question 2

Is it possible to run an e-commerce campaign but built as lead generation?

Accepted Answer

It doesn’t always make sense to setup e-commerce tracking in Google Ads.

Instead, we can just assign a static conversion value for the order form submission (average order price) and use that for tracking ROAS.

Question 3

How do I set up UTM Tracking?

Accepted Answer

This means you want to manually store data in your CRM platform which tells you where the contact record originated from.

In order to do this, you will have to set up hidden fields on your landing page, and you will select which words (aka parameters) to store (i.e. “source=google” and “campaign=branded”).

Once you determine those parameters, you (or your vendor) will enter into the appropriate campaigns or ad groups.

You can double check that the UTM settings are set up correctly by clicking on "ADS & EXTENSIONS", then click and "EDIT" on an ad and then click “TEST.”

Intro to UTM parameters training here:

Keep in mind: These UTM parameters aren't quite as good as Google at tracking folks with accuracy. It's simply a piece of text that's temporarily stored in the person' browser cache when they visit the site. If they come back to the site again with new parameters sent, then the browser's cache will be overwritten with the new parameters. If they come back to the site on a different device to convert, then the browser won't push the parameters into Shopify. If they delete their cache & cookies between their first site visit and the site visit that they convert on, then Shopify also wouldn't be able to include the parameters with the sale.

Google, on the other hand, is much better at tracking folks across devices and through any accidental cache deletions or overwritings. Google has people logged in on their phones, etc. etc.

But the UTM parameters should be close enough to accurate to get a quick gauge on what percentage of traffic is coming from where! You can also compare this data with your Google Analytics account in the Source/Medium section.

Question 4

What if a campaign is not spending all of the budget?

Accepted Answer

Sometimes businesses would rather gain more impression share than hit a super high goal because the goal might be more profit than they really need and they want volume/scale.

For example, if you are targeting ROAS, then the campaign prioritizes that ROAS over spending all the budget, which means you’ve reached audience capacity and your options are either:

Find a new/wider audience with different keywords
Lower the bid strategy goal

Question 5

What impact does running PPC ads have on my brand?

Accepted Answer

Brand Recognition is a by-product of running advertising - Companies that run PPC ads consistently receive more organic, more post ad click calls, & more direct traffic as a result. In fact, Google even takes some data from PPC ads and factors it into Organic rankings (like time spent on page, click through rates, etc.) This is anecdotal, but there is always a correlation when you look at the amount of money spent on ads and compare that with organic traffic to the site. Take this into consideration when you are calculating the impact running PPC ads has on your business.

Question 6

Why isn’t the Facebook remarketing campaign running?

Accepted Answer

It's common for Facebook remarketing campaigns to struggle to acquire a large enough audience in order to run. Facebook says their minimum audience size for a pixel-generated audience is 1000.

This means the Facebook pixel on your site needs to be able to match at least 1000 website visitors to Facebook users.

What factors into this?

Match Rate - Facebook doesn't reveal their average match rate (the rate at which website visitors can typically be matched up with Facebook users), and this likely varies greatly depending on the type of user who visits the site (do they tend to have Facebook accounts? Do they tend to reset their cache & cookies often?) as well as a number of other factors.

Pixel Age - The pixel is only able to see website visitors in real time, which means it can't see people who visited before the pixel was added to the site. So, if you've had the pixel on the site for 6 months then it will have 6 months worth of website visitors to try to mach to Facebook users (as long as the settings inside the Facebook ad account are set to look back 6 months, which is the maximum amount of time Facebook allows a pixel to look back).

So, the best thing to do is get the Facebook pixel onto the site early, make sure the settings inside FB pixel area are set to look back 6 months, and consider sending more people to the website with proactive (aka not remarketing) ad campaigns in order to populate that Facebook remarketing pixel audience.

Question 7

What are my resources as a Solutions 8 client?

Accepted Answer

When you become a Solutions 8 client, you are assigned an entire marketing department team for less than the cost of a part-time employee.

Your team is made up of:

A dedicated client manager
Specialist and backup specialist
Strategist

Question 8

How can we target competitors even more? / What is a Competitive Proactive Campaign?

Accepted Answer

Pick a few competitors (suggesting 1-6) and create a display or video campaign. Setup one ad set for each competitor. Then, build these 4 audiences within each ad set:

Custom affinity targeting the competitor's website
Custom affinity targeting the competitor's brand name
Custom intent targeting the competitor's website
Custom intent targeting the competitor's brand name

This is a highly segmented way to have an outbound campaign going to specific competitor's users/customers/leads. Affinity means it will target people who are frequently visiting that brand's site or associating themselves with that brand regularly. Intent means it will target the people who are actively researching or planning a purchase of that business.

The caveat with this campaign is, if your competitor is a SAAS product, frequent visitors of the site might be going there to login. So this means the ads will appear for the competitor's existing users. Because of this, it's recommended to test this campaign to make sure you aren't spending a ton of budget targeting primarily existing users -- and, if you are, make sure the ads feature a competitive advantage in an effort to get those users to make the switch.

Question 9

What does "Proven ROAS" mean?

Accepted Answer

A campaign that has proven ROAS means that it’s ROAS is or was at whatever number you need it to be at in order to make a profit.

For example, a 100% ROAS means you spend $1 on ads and get $1 back.

This is never a large enough number because the business will undoubtedly have other expenses beyond just ad spend, so this campaign has not proven it’s ROAS.

400% ROAS is a general rule of thumb for the minimum number you should be aiming for if the business doesn’t know it’s exact costs & you therefore can’t calculate an exact ROAS metric.

This is because 400% lets you break even if the business has a 25% profit margin. You get to make at least 4x your money back to break even. If you want to cover an agency fee, then they’ll have to get to 450% ish.

Find current ROAS: All conversion value / cost

Find minimum, break-even ROAS: If 60% profit margin, figure out how many times 60% goes into 100% (60/100 = 1.7). Then, add two zeros to turn that into a percent and you get 160% break-even ROAS.

***Pro tip: If you are an e-commerce company, set up a custom column in Google Ads to display ROAS in a % format (fyi, if you don’t set this column up, you can look at “conversion value/cost” column which gives you the same ROAS number but in decimal format).

Question 10

Why Do We Exclude Certain People In Remarketing Campaigns?

Accepted Answer

Setting up a remarketing campaign in Google (or "retargeting" as it's known in Facebook) is a powerful and effective way to capture conversions from people who did not initially convert.

Cookies and Tags

Before we dive into what remarketing is, we first need to understand what a "tag" is. Whenever someone completes a desired action on your website, a cookie gets installed in their browser. A "tag" is recorded and this information is collected by Google Tag Manager and sent over to Google Analytics for us to track.

For instance, a cookie can be fired and recorded as a tag whenever someone simply visits any page on your website, if they fill out a particular form, if they click on a link, if they make a purchase, etc.

In order to configure tagging, you need to set up an account with Google Tag Manager then have the tag installed on your website or desired web pages. Don't worry though, if you're a client of Solutions 8 we do that all for you!

So now that you know what a tag is, let's talk about remarketing.

The Purpose of Remarketing

The overall goal of marketing and sales is to show the right offer, to the right person, at the right time.

If a person doesn't initially complete an action (i.e. fill out a form, make a purchase), they're not a lost cause. Why? Because they've been tagged.

We know that they didn't take the desired action, and now they are anonymously put into a list of people who also didn't take the desired action.

The goal then is to re-market to these people with different advertisements at different times, in an effort to get them to convert into the desired action. The more "touches" a prospective customer has with your business, the higher the likelihood of them converting into a customer.

Why Do We Exclude Some People In Remarketing Campaigns?

If someone has already completed the desired action, we don't want to keep making them that same offer.

For instance, if you own a shoe store and are promoting the new Brooks Adrenaline GTS for men, you don't want to keep showing this advertisement to the people who have already bought this item.

It's a waste of ad spend and can annoy your customers. It is much wiser to change the ads that are shown to these people.

"They're already customers. Aren't they prime prospects to advertise to?"

However, to reiterate our earlier point, advertising the same products that these people have already bought isn't an effective way to spend your advertising budget. They already know your product exists, what about showing them another product of yours that you think could help them too? Now you're thinking!