Question 1

I Googled a keyphrase for my campaign but I don’t see my ad—why?

Accepted Answer

A: Ultimately, the answer depends on your unique campaign—but there could be a few potential reasons for this:

You are in a competitive industry and/or have a limited budget:

You can bid to be at the top of the page (in which case you may spend your entire budget on one click per day)
You can opt for more selective bidding, resulting in more leads

Setting a lower budget allows only the right people to find you, instead of paying a lot of money to claw to the top of the page.

You have other keyphrases that have proven to convert

Low search volume

Where did you Google from (physically)?

From here, you have a couple options to get to the bottom of why you aren’t seeing your ads:

Check out the “Ad Preview Diagnosis” tool in Google Ads. If an ad isn’t showing, this should tell you why—or, it may tell you that your ad is, in fact, showing up in Google search results, but you just haven’t seen it yet.
Still feeling uneasy? Just reach out. We can give you the reason why you aren’t seeing your ad; but chances are, there is a strategy behind it—and we’re happy to go over it with you.

Question 2

When do you update the ad copy?

Accepted Answer

Every month.

Here’s how it works:

After 100 clicks, we compare the performances of two ads.

We keep the ad copy with the highest click-through and conversion rate, pause the ad that didn’t perform as well, and build a new ad to compete against the winning one for another 100 clicks.

This cycle continues on a monthly basis.

Question 3

Why do I need a Branded Search Campaign/Why do I need to spend money when someone is searching for my brand name?

Accepted Answer

The common thought process is “why are we allocating budget in order for an ad to appear when someone is already searching for our brand? It seems like a waste of budget.”

Here’s why:

Don’t Leave the Hot Leads Exposed to Competitors:

You don’t want to leave the brand exposed to competitor campaigns. When a lead searches for the brand name, you don’t want a competitor ad to be the first thing they see (and you especially don’t want that lead to click on the competitor ad).

Gain Extra Data For Optimization Opportunities:

Statistically it takes 2.5 clicks on average before someone is able to convert. Most people come back later. Without a branded campaign, you can see which keywords developed a conversion, but you can’t see how long it took them to convert and what path they took to come back (meaning did they Google your brand name or simply go back to your website, did they sign up for an email marketing campaign and then click on a link in an email, did they find a social media ad instead and click from there to convert, etc.).
This is because Google isn’t able to re-tie all the session data from the first interaction to the subsequent interactions.
If you set up a branded campaign, then you’re able to optimize fully because you can see which keywords have a shorter time lag, which have a heightened time decay, what is their top conversion path, etc.
Branded campaigns usually see about a 50% click-through rate and a 30% conversion rate, so they manage to catch a good chunk of the hot leads to help you see this data.
So, if you’re wondering how well the other campaigns are at driving traffic to make a return visit, you will need to raise the bid on the branded campaign.

Question 4

What if a campaign is not spending all of the budget?

Accepted Answer

Sometimes businesses would rather gain more impression share than hit a super high goal because the goal might be more profit than they really need and they want volume/scale.

For example, if you are targeting ROAS, then the campaign prioritizes that ROAS over spending all the budget, which means you’ve reached audience capacity and your options are either:

Find a new/wider audience with different keywords
Lower the bid strategy goal

Question 5

What do you recommend for a new product launch?

Accepted Answer

If you are launching a new product, there are a few things we can do to get it out into the ad ecosystem.

First of all, if you add the product to your eCommerce store, then it will automatically be added to the Smart Shopping campaign through the product feed after a few days. However, depending on how large your store is, it could take the algorithm quite some time to give the new product ad spend and gather conversion data on it. If you want to speed that process up, we can give the product it's own campaign(s) to force the account to devote ad spend to it more quickly.

We can give it it's own budget and run the following campaigns:

Shopping (eventually the product will be switched over to the main Smart Shopping campaign once we are done with the "push")
GSP and Display - These work especially well with remarketing audiences of recent website visitors
YouTube - Do you have a video to promote the product? If so, we can try YouTube shopping to get eyes on it.
Search - Temporarily running a search campaign on a new product can help the ad account gather conversion data more quickly because it allows the algorithm to see what the ideal, target customer looks like.

Question 6

Can I add a logo or text to my product images to show in the shopping remarketing ads?

Accepted Answer

Google doesn't allow any logos or text on a product image. They call it a "promotional overlay." Most of the time when a logo is added to a shopping image, we get disapproved for "promotional overlay." Even though that is not the case, Google will still flag it as such. We add the logo to the responsive ad for shopping, but sometimes there is not enough room to display it depending on what digital property your seeing the ad.

If a promotional overlay is detected on a main image, that product will be disapproved because it doesn’t meet the image requirements. Here is their article all about this.. Google automatically detects any logos or words and automatically disapproves it.

The Smart Shopping campaign has a remarketing aspect to it. This means it will follow recent website visitors around the web and show the product that they looked at. These ads can often appear simple with very little text, however Google's algorithms have determined that this is the best way to remind interested leads to come back and complete their purchase. These are dynamic (which means that Google's algorithms decide whether to show a logo, what text to include, etc. based on the person they are showing the ad to and the space they have available).

Question 7

How do I use landing pages?

Accepted Answer

It used to be standard practice to create a designated landing page that would “squeeze” people into a sale because it focuses on one product, there’s no menu, no distractions, no alternate buttons, etc.

This is not recommended because on average people view 2.8 pages before converting.

So, this means a new visitor who lands on the website’s product page, might also view other products or view the homepage or the contact us page before going back to their original landing page to purchase/convert.

Question 8

Should I run LinkedIn ads?

Accepted Answer

The Social Media Examiner says proactive LinkedIn Ads (to cold leads) are only a good fit for:

High LTV ($15k+) B2B
White collar recruiting
Higher education recruiting

With remarketing it is a whole different story, since remarketing is essentially the same as adding one more place/platform/channel to display the exact same ad that we are already running with Google remarketing (Google has a very wide reach with lots of places/platforms/channels, but they can't deliver ads on platforms they do not own/not in their ecosystem like LinkedIn or FB or Reddit).

Question 9

Can You Join Our Company Slack Channel?  (...Or Other Communication/Project Management Channels)

Accepted Answer

We take communication seriously. And that’s why we don’t join external client communication channels or project management applications (like Slack, Ryver, Asana, Basecamp, or TeamWork).

Here’s why:

1. Juggling channels is inefficient

Each of our client managers may work with dozens of clients at a time. So you can imagine that joining every client’s Slack channel would get a bit noisy; not to mention each client uses a different platform type, which would result in a lot of clutter.

2. We have rock-solid processes inside our own agency

From onboarding to account setup to ongoing management, our communication processes are about as efficient and streamlined as it gets.

We have automations and purposely-redundant methods in place to ensure each client account is managed with the sharpest eye.

Which brings us to our final point:

3. Limited access and workflow

Each client is assigned a powerhouse team dedicated to their account: a client manager, a specialist, a backup specialist, and two strategists.

To provide the best service, client managers frequently rope a specialist or strategist into conversations with the client.

However, if a client manager joins a client's external communication channel, it is nearly impossible to rope in those other team members—and it is similarly clunky to forward client information out to the rest of the team.

With our communication systems, we can move efficiently, tie automations to our emails, and allow access to our entire team.

We prioritize frequent and meaningful communication

We try to set clear expectations early on regarding our time and yours.

While adding your client manager to your internal Slack channel might seem like the best way to reach us, our policy to stick with internal communication processes actually results in more availability to speak with you and higher-quality communication.

As always, we’re happy to chat with you about any questions or concerns. Reach out anytime.

Question 10

How do the ads get switched over during a site redesign or a new website with a new domain?

Accepted Answer

If it's the same website that's getting a re-design, setup tracking on all the new landing pages & forms during the week before the switch over takes place. If not, the only way to do it would be to pause the ads for a few days while you re-setup tracking.

Make sure you/your developers to make sure the same Google Tag Manager code and Google Analytics code get copied & pasted into the new design.

If it’s a new domain, then it’s considered a new website. It will need a new Google Tag Manager code and also a new Google Analytics “property”. Both sites will need to be up for about a week while you are switching over the tracking.